Refund policy

Last updated 28 October 2026.

Top 10 and Top 10 with leaders

If, within 7 days of delivery, more than 2 of your 10 matches are clearly wrong for the product you described (for example, a company that does not do what we say, or a direct competitor listed as a fit), we refund the pack in full. A run that fails before it finishes is returned to you automatically as a new pack credit. An unused pack can be refunded within 14 days of purchase.

Day pass

An unused Day pass can be refunded within 14 days of purchase. Once you start it, look ups and org charts you used are not refundable, because the research is delivered immediately.

Look up packs

Unused look up packs can be refunded within 14 days. Used look ups are not refundable.

Radar and company profiles

Cancel any time from your Paddle receipt or by email; you keep access until the end of the period you paid for. If you ask within 14 days of your first payment and have used little of it, we refund that payment. After that we do not refund part periods, unless the law requires.

List of 100

Refunds follow the written offer we agree with you before you pay.

How to ask

Email tech@arthm.ai from the address you used to buy, with what is wrong. Paddle is our merchant of record and returns money to the original payment method. Your statutory consumer rights are not affected.